Reconciling the impact of knowledge management processes on knowledge worker productivity

Knowledge management has been a proven tool to foster organizational performance, innovations, and individual knowledge workers’ productivity. A stream of empirical studies demonstrated with contradictory results that each single process – creation, sharing utilization can enhance the productivity in isolation. In contrast, our study argues support Nonaka’s theory alignment is only frontline primary which while other processes (knowledge creation sharing) supplement as well improve utilization. This means shared created will not workers until organizations strive for used data collected from 336 Telecom industry Pakistan examined it using partial least squares modelling. The findings indicated sole workers. Hence, influence indirectly by increasing and/or shared.